SHIPPING & RETURNS

Shipping Policy

​Orders received by 2pm, Monday to Thursday, will be shipped on a standard 3 - 5 working day service. Please allow a few extra days during the festive season 

Please note orders placed on a Friday by 2pm will be processed the following Monday.

Orders placed on a weekend would be processed on a Monday and delivered within 3-5 working days.

UK Delivery – £3.60

Return & Exchange Policy

We are happy to offer you a refund of this product, providing you are returning it in a fully re-saleable condition i.e. unopened and unused, and the return is made within 14 days. 

IF YOUR PRODUCT IS FAULTY OR DAMAGED

We will always do our best to ensure that your product arrives correctly and in perfect condition. Sometimes, however, mistakes do happen and we want to be able to resolve them for you as quickly as possible.

HOW TO RETURN A PRODUCT
In order to process your refund, please ensure that the item is returned in the original packaging with your order number written clearly on the outer label. Refunds should be addressed to:

 

Attn: Steve Grey

Furze Grounds Farm 

Marsh Gibbon Road 

Bicester 

OX27 0AQ 


HOW REFUNDS ARE PAID

When returning goods to customer services or in store, refunds will be paid onto the same method of payment used on the original order. The refund value will be for the price paid when the order was placed. Refunds will only be processed once the item is received back.